Refund and Cancellation Policy
Last updated: 26 August 2026
We sell a custom production service, not a downloadable product. Work starts the day you pay, and most of the cost is our team's time. This policy sets out exactly when money comes back to you and when it does not, so there are no surprises in either direction.
1. What you are buying
Phantom Acquisition is a monthly retainer service. Each month you receive an agreed volume of short-form and long-form video content, produced to the scope set out in your proposal. There is no self-serve checkout on this website. Every engagement starts with a call and a written proposal stating the price, the scope, and the minimum term before any payment is taken.
2. How billing works
| Item | How it works |
|---|---|
| Billing cycle | Monthly, in advance |
| First payment | Due before onboarding and production begin |
| Renewal date | Same day each month as your first payment |
| Minimum initial term | Stated in your proposal, typically 3 or 6 months |
| After the initial term | Continues month to month until cancelled |
| Currency | USD |
You will always be told the renewal date in advance. We do not raise your rate during an agreed term. If we change pricing for a renewal, you get at least 30 days' written notice and can cancel before it takes effect.
3. Cancelling
You can cancel at any time. Send written notice to darshan@thephantomacquisition.com with the subject line "Cancellation" and your business name.
- Notice period is 30 days.
- Cancellation takes effect at the end of your current paid month, or at the end of the 30-day notice period, whichever is later.
- You keep everything already delivered and everything still in production during the notice period. We finish the month you paid for.
- If you are still inside your minimum initial term, the remaining months of that term are still payable. We will agree a schedule with you rather than charging it all at once.
We will confirm your cancellation in writing within 2 business days. If you do not get that confirmation, assume we did not receive it and email us again.
4. When we refund
We will issue a refund in these situations:
- We have not started. Cancel before onboarding begins and before any script, edit, or strategy work has been done, and you get a 100% refund.
- We cannot deliver. If we fail to deliver the agreed scope in a given month for reasons on our side, and we cannot make it good within 30 days, we refund that month pro rata for the undelivered portion.
- We cancel on you. If we end the engagement for our own reasons, we refund the unused portion of the month in full.
- Duplicate or incorrect charge. Refunded in full, immediately, no questions.
5. When we do not refund
We do not refund:
- Months where the agreed deliverables were produced and delivered
- Work already completed at the point you cancel, including scripts written and edits finished but not yet published
- Delays or missed deliverables caused by your side, such as footage not sent, feedback not returned, or platform access not granted
- Dissatisfaction with content performance, since we guarantee the work and not views, leads, or revenue
- Change of mind after a month has been delivered
- Revenue share already earned on results generated during the engagement
The honest version. If we did the work, we keep the fee. If we did not do the work, you get your money back. We are not going to argue with you about a month we failed to deliver, and we are not going to refund a month where your videos went out on schedule and you simply did not like the numbers.
6. How to request a refund
- Email darshan@thephantomacquisition.com with the subject line "Refund request".
- Include your business name, the invoice or payment date, and what you are asking to be refunded and why.
- We acknowledge within 2 business days.
- We give you a decision within 7 business days, in writing, with our reasoning.
- Approved refunds are issued within 10 business days of the decision, to the original payment method.
Your bank or card issuer may take a further 5 to 10 business days to post the refund to your statement. That part is outside our control.
7. If you disagree with our decision
Reply and say so. We will look at it again and give you a final written answer within 7 business days. We would much rather resolve it directly than have you go to your bank, and in practice we almost always find a middle ground, such as a partial refund or additional deliverables at no charge.
8. Chargebacks
Please contact us before filing a chargeback. A chargeback on delivered work costs us the fee and a penalty, and it takes months to resolve for both of us. If you file one without contacting us first, we may suspend work and provide the payment processor with our delivery records. This does not remove any right you have under law or under your card network's rules.
9. Statutory rights
Nothing in this policy removes any right you have under the consumer or commercial law that applies to you. Where that law gives you a stronger right than this policy, that law wins.
10. Contact
- Email: darshan@thephantomacquisition.com
- Response time: within 2 business days